Return Policy for Itzycart Shopping

Last updated: 3.10.2023

At Itzycart Shopping, we want to ensure your shopping experience is exceptional. Please review our updated return policy:

1. Return Time Frame

Customers have a window of 7 calendar days from the date of delivery to initiate a return or exchange. We understand that assessing the condition of your purchase is important, and this time frame allows you to do so thoroughly.

2. Return Process

To request a return or exchange for a product, please follow these steps:

1. Contact our customer care team through our designated contact channels: – Phone: 726-099-9898 – Email: support@itzycart.com
2. Our customer care team will assist you in initiating the return process and provide you with instructions on how to proceed.
3. Alternatively, you can also request a return or exchange by visiting our website and navigating to the “Contact Us” page. Click on the “Order” tab to access the return request form. Fill out the form with the required information, including your order number, contact details, and a brief description of the reason for the return or exchange.
4. Once you’ve submitted the form or contacted our customer care team, we will review your request and provide you with a Return Authorization Number (RAN) and further instructions.
5. Return Conditions

To be eligible for a return or exchange, products must meet the following conditions:

• Products must not be broken, damaged, or altered in any way.
• They must be in their original packaging, including all boxes, labels, and accessories.
• Tags and labels must be intact and unaltered.
• Products must not show any signs of wear or misuse.

4. Non-Returnable Items

Certain items are not eligible for return. These include:

• Personalized or custom-made products.
• Products with signs of wear, damage, or alteration.
• Gift cards or downloadable software, which cannot be returned or refunded once purchased.

5. Refund Process

Upon contacting our customer care team and initiating the return, we will guide you through the process. Once we receive your returned product and inspect it, we will notify you of the approval of your refund or exchange request. If your request is approved, the refund will be processed within 3-5 working days.

Refunds will be issued via the original payment method used during your purchase. If you prefer, we can also arrange for the refund to be made to your bank account or through an alternative payment method. Please discuss your preferred refund method with our customer care team.

6. Return Shipping

We understand that returns can be an inconvenience, so we cover the cost of return shipping. You will not be charged for return shipping. Our customer care team will provide you with a prepaid return label to facilitate the return process.

7. Warranty Information

Many of our products come with manufacturer warranties. If you encounter any issues covered by the manufacturer’s warranty, please contact us, and we will assist you in initiating a warranty claim.

8. Contact Us

If you have any questions, concerns, or require assistance with a return or exchange, please do not hesitate to contact our friendly customer care team through:

• Phone: 726-099-9898
• Email: support@itzycart.com

We are dedicated to ensuring your satisfaction and resolving any issues promptly.

9. Modifications to the Return Policy

Itzycart Shopping reserves the right to modify or update this return policy at any time without prior notice. We encourage you to periodically review our return policy on our website for the latest information.

We appreciate your trust in Itzycart Shopping, and we are committed to delivering the best possible shopping experience. This comprehensive return policy is designed to provide clarity and transparency in our return process, giving you peace of mind when shopping with us.